Shipping Policy
Shipping Policy
Thank you for shopping with ElandNova! We are committed to delivering your order as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
We ship worldwide. Estimated delivery times are as follows:
| Region | Estimated Delivery Time |
|---|---|
| South Africa | 7–15 business days |
| United Arab Emirates / Middle East | 10–20 business days |
| United States & Canada | 10–20 business days |
| Europe | 10–20 business days |
| Rest of World | 15–30 business days |
Free Shipping
We offer free worldwide shipping on all orders over $50. Orders below $50 may be subject to a small shipping fee calculated at checkout.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order online.
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our prices or shipping fees.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us at support@eliandnova.com and we will investigate the matter promptly.